Privacy Policy

At IDX Sdn. Bhd. ("IDX," "we," "our," or "us"), we value your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us, whether online or offline.

1. Collection of Personal Data

We collect personal data to provide our products and services efficiently. The types of personal data we may collect include but are not limited to:

• Name, contact details (phone number, email, address)
• Business/company information
• Billing and payment details
• Preferences related to our products and services
• Any other personal data necessary for the business relationship

We collect your data when you:

• Visit our website or social media platforms
• Contact us through phone, email, or in person
• Request quotations or place orders
• Subscribe to our newsletter or marketing materials
• Participate in surveys, promotions, or events

2. Use of Personal Data

We use your personal data for the following purposes:

• Processing orders, quotations, and payments
• Delivering our products and services
• Communicating updates, promotions, and marketing materials
• Managing customer relationships and inquiries
• Conducting market research and service improvements
• Complying with legal and regulatory requirements

We will not use your personal data for purposes beyond those stated without your consent.

3. Disclosure of Personal Data

We do not sell or trade your personal data. However, we may disclose it under the following circumstances:

• To third-party service providers (e.g., payment processors, logistics partners) necessary for our business operations
• To legal authorities when required by law
• To our affiliates, subsidiaries, or business partners for operational and marketing purposes (with consent)

4. Protection of Personal Data

We take reasonable security measures to safeguard your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure storage systems
• Access control and encryption
• Regular security reviews and updates
  

However, no method of data transmission over the internet is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

5. Retention of Personal Data

We retain your personal data for as long as necessary to fulfill the purposes stated in this policy, comply with legal requirements, or resolve disputes. Once no longer needed, we will securely dispose of or anonymise your data.

6. Your Rights

Under the PDPA, you have the right to:

• Access your personal data
• Correct or update your personal data
• Withdraw consent for certain data processing activities
• Request deletion of your personal data (subject to legal and contractual obligations)
  

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyse website traffic. You may adjust your browser settings to disable cookies, but doing so may affect website functionality.

8. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

IDX Sdn. Bhd.

No 10, Jalan PBS 14/16,
Taman Perindustrian Bukit Serdang,
43300 Seri Kembangan,
Selangor, Malaysia.

+603 8942 2366

info@idxinterior.com.my

www.idxinterior.my

By interacting with IDX, you acknowledge and agree to the terms of this Privacy Policy.